This privacy policy covers general website usage only. Infinity Health’s clinical privacy practices are governed separately by our Notice of Privacy Practices (NPP), provided to patients at the time of service, in accordance with HIPAA regulations. Please request a copy of our NPP if you have not received one.
Who we are
Infinity Health is a psychiatric mental health practice located at 1521B 24th Ave S, STE 203, Grand Forks, ND 58201. We provide psychiatric services in person and via telehealth across North Dakota and Minnesota. This privacy policy describes how we collect and use information through our website at infinityhealthnd.com.
Information we collect
When you visit our website, we may collect:
- Information you voluntarily provide through our contact form (name, phone number, email address, and message content)
- Technical data collected automatically — including your IP address, browser type, pages visited, and time spent on pages — through standard web server logs and analytics tools
- Cookies — small text files stored on your device that help us understand how the site is used
How we use the information
- To respond to appointment requests and general inquiries submitted through our contact form
- To improve the content and usability of our website
- To understand how visitors find and use the site through aggregated analytics data
We do not use contact form submissions for marketing purposes, and we do not sell or share your personal information with third parties for advertising.
Clinical and health information
Information shared during clinical appointments — including health history, diagnoses, and treatment information — is protected under the Health Insurance Portability and Accountability Act (HIPAA) and is governed by our separate Notice of Privacy Practices, not this website privacy policy. Our website contact form is not a secure clinical communication channel and should not be used to share health information.
Cookies
Our website uses cookies to support basic functionality and to collect anonymous usage data through analytics tools such as Google Analytics. You can disable cookies through your browser settings. Doing so may affect some functionality of the site.
Third-party services
Our website may use third-party services including Google Analytics for website traffic analysis and Google Maps for location display. These services have their own privacy policies governing data collection. We do not control and are not responsible for the privacy practices of these third parties.
Data retention
Contact form submissions are retained for a reasonable period to allow us to respond to inquiries and for record-keeping purposes, after which they are deleted. Website analytics data is retained in accordance with the policies of our analytics provider.
Your rights
You may request that we delete information you have submitted through our contact form by contacting us at (701) 885-7920 or through our contact page. Note that deletion of clinical records is governed by HIPAA and our Notice of Privacy Practices, not by this policy.
Children’s privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 through our website. Clinical services for minors are governed by HIPAA and applicable state laws.
Changes to this policy
We may update this privacy policy from time to time. The date at the top of this page reflects the most recent update. Continued use of the website following any changes constitutes acceptance of the updated policy.
Contact us
If you have questions about this privacy policy, please contact us at:
Infinity Health
1521B 24th Ave S, STE 203
Grand Forks, ND 58201
(701) 885-7920