Frequently asked questions
Common questions we hear at Infinity Health
Answers to the questions we hear most often — about telehealth, insurance, what to expect, and how to get started.
HIPAA-compliant
video
Board-certified
providers
No referral
needed
Insurance
accepted
Getting Started
Do I need a referral to become a patient?
No referral is required. You can schedule directly with Infinity Health by calling (701) 885-7920 or submitting a request through our contact page.
How soon can I get an appointment?
We make every effort to see new patients promptly. Telehealth appointments often have greater flexibility than in-person slots. Call for current availability.
What ages does Infinity Health treat?
We treat patients across the full lifespan — from young children through older adults. Cathie Campbell holds dual certification in psychiatric mental health and geriatric primary care. A parent or guardian must accompany patients under 18 at initial visits.
What conditions do you treat?
ADHD, generalized anxiety disorder, major depressive disorder, bipolar disorder, PTSD, mood disorders, insomnia, and geriatric psychiatric conditions including dementia.
Telehealth
What is a telehealth appointment?
A video-based visit with your psychiatric provider via a secure, HIPAA-compliant platform. Functions the same as an in-person appointment — history review, symptom assessment, treatment plan — except you attend from home or any private location.
What technology do I need?
A smartphone, tablet, or computer with a camera and microphone plus a reliable internet connection. Browser-based — no app or download required.
Is telehealth available outside Grand Forks?
Yes. Infinity Health’s telehealth services are available to patients throughout all of North Dakota and Minnesota — including Fargo, Bismarck, Minot, Williston, and every community in between.
Is telehealth as effective as in-person care?
Research consistently shows telehealth is equally effective as in-person care for most psychiatric conditions. Our providers use the same thorough clinical approach regardless of format.
Insurance & Billing
Does Infinity Health accept insurance?
Yes. We accept most major insurance plans. Call (701) 885-7920 or check the back of your insurance card to confirm your mental health benefits before your first visit.
Does insurance cover telehealth?
Most major plans — including Medicare and Medicaid — cover telehealth mental health services. North Dakota telehealth parity laws require many plans to cover virtual visits at the same rate as in-person care. Confirm your specific coverage with your insurer.
What if I don't have insurance?
Self-pay options are available. Call our office to discuss current rates and payment options.
Your Appointments
What happens at my first appointment?
A comprehensive psychiatric evaluation — 45 to 60 minutes. Your provider will review medical and psychiatric history, discuss current symptoms, evaluate co-occurring conditions, and begin building a personalized treatment plan.
How do I cancel or reschedule?
Please call (701) 885-7920 at least 24 hours in advance. This lets us offer your slot to another patient who needs care. Late cancellations and no-shows may incur a fee.
Helpful pages
Ready to get started?
Accepting new patients in Grand Forks and via telehealth across North Dakota and Minnesota.